REFUND POLICY

Last updated: September 22, 2023

Thank you for choosing chartmob.net services. We value your satisfaction and trust in our services. If you find yourself unsatisfied with your purchase for any reason, we offer a comprehensive 14-day refund policy, ensuring a Risk-Free experience.

Refund Eligibility:

  • Full Refund: If, within the first 14 days following your purchase, you decide to discontinue our services for any reason, we are committed to providing a 100% refund promptly.

  • Partial Refund: In the event you have already realized benefits from our services, or already witnessed positive outcomes from our services within the first 14 days and choose to discontinue, we will offer a partial refund. This refund will be calculated based on the remaining unused portion of the promotional package. We will only deduct the proportion of the service fee that corresponds to the promotional actions already completed, ensuring you receive a refund for all unused services.
    ”For instance, let’s say you’ve engaged with our platform to create a campaign that will boost your online presence, and during the first 14 days, you’ve gained followers, received playlist submissions, and seen an increase in streams. If you decide to discontinue at this point, we will assess the value of the services you haven’t used yet and provide a refund accordingly. This ensures you receive a refund for any services you haven’t utilized.”

Refund Request Process:

To request a refund within the eligible 14-day period, please follow these steps:

  1. Contact us via our Instagram or send us an Email

  2. Provide your order details and a brief explanation of your reason for the refund.

  3. Our support team will promptly review your request and initiate the refund process if it meets the eligibility criteria.

Refund Processing:

After receiving your refund request, we will process it within a reasonable timeframe. Please allow a maximum of (15) days from the date of your request for us to process and complete the refund.

Refund Processing Time:

Once we have initiated the refund, and it has been accepted, please be aware that the actual time it takes for the refund to appear in your bank account may vary. Typically, this process can take anywhere from 6 to 12 business days, depending on the policies and processing times of your bank.

Contact Information:

If you have any questions or concerns regarding our refund policy or need assistance with your refund request, please feel free to reach out to us at:

 

At chartmob.net, we are dedicated to ensuring your satisfaction and a risk-free experience when using our services. Your trust is our commitment.

Please note: This refund policy is in compliance with applicable local laws and regulations, as well as industry standards. For further details, refer to our Terms of Use.